Kalpesh Patel
VP, Digital Product Management and Development
Visionary and collaborative senior product executive with over 15 years of experience in all aspects of product management, from inception and design to build, test, and launch. Demonstrated history of decisive leadership, results-driven execution, and digital transformation to position firms as top industry leaders. A true technologist who takes an analytical, data-driven approach to solve the messiest of challenges. Develops platforms and frameworks that amplify stakeholder and consumer value and increase business revenue. Gathers and analyzes stakeholder insights to create clear product strategy and roadmap execution. Remarkable abilities in risk management, strategic planning, and team leadership along with an extraordinary aptitude for establishing order from chaos, driving business transformation, and creating innovative digital products.
A born leader who dives deep, invents, and simplifies; remains adaptable while thinking “big” yet logically; and oversees multiple, simultaneous initiatives effortlessly. Demonstrates open communication and collaboration among various cross-functional teams and within product teams. Known for inclusive leadership style as a mentor and coach to create the next generation of leaders.
Experience
June 2022 – Present
Consultant, Product Management
Advisory and consulting services provided for technology and business transformation in the medical and other industries. Developed product roadmaps for digital transformation, process automation, optimization, and cost reduction. Recently worked on a new mortgage-related product for a startup. Served as Product Manager of eCommerce and B2B applications at National Mortgage Insurance, managing 20+ interfaces supporting 50+ customers, including Fannie Mae and Freddie Mac, and leading a SCRUM team of 9 resources for routine changes, improvements and new product initiatives.
February 2012 – May 2022
First Vice President, Product Management, and Product Development
Supported substantial growth in institution’s consumer, wholesale and correspondent divisions by overseeing development and integration of six foundational products, custom applications, and internal processes. Managed 35 employees and evaluated technologies to maximize product usability. Aligned initiatives with consumer needs and coordinated products and systems development from start to finish.
October 2002 – November 2011
Senior Technology Manager, Product Development
Created internal systems and customized apps to improve efficiency of mortgage origination and fulfillment process supporting 15K users and 1.3K branches. Managed 20+ cross-functional projects ($6M-$15M each) with teams of product owners, architects, engineers, testers and user acceptance teams. Managed requirements gathering, functional design, prioritization and complete application development process. Improved collaboration and modernized organization’s SDLC processes.
Results
Developed and launched consolidation products to streamline information in complex customer processes. In one instance, streamlined information gathered during loan interviews into a single application and reduced initial intake time by 50%, leading to increased business and monthly loan application volume by $25M.
Resolved critical integration challenges. For example, led successful integration of an external platform with proprietary system to rollout a digital B2C platform that supported an increase in online application volume by $30M per month.
Automated manual processes and integrating disparate systems to create unparalleled efficiencies in loan origination and loan servicing platforms. One effort resulted in the elimination of errors and saving approximately $12M in the first year.
Expertise
Product Management
Technical Product Development
Strategic Planning & Leadership
Digital Transformation
Product & Design Thinking
Problem Solving & Analytical Thinking
Process Improvements & Optimization
Revenue Planning
UX/UI Design & Prototyping
Data-driven Development
APIs
SaaS
PaaS
Customer-First Approach
Technology Transformation
Technology Consulting
Enterprise Systems Planning
IT & Data Security
Vision, Strategy, & Roadmap Creation
Collaboration & Communication
Project & Program Management
International Business
Business Intelligence
Key Performance Indicator (KPI)
Risk Management
Regulatory Compliance
Test & Process Automation
Agile
Education
Bachelor of Science (BS)
Computer Science & Engineering
Gujarat University, India
Meet Kalpesh
Q & A
Why did you choose your profession?
From my early age I have been very interested in computers and computing. My dad bought a computer for me when I was in 9th grade. I always wanted to know how computers and technology works and what else they can do.
Who are your main influences?
Mahatma Gandhi, Warren Buffet, Bill Gates.
What is your greatest accomplishment?
I am proud of building a technology team for PennyMac’s consumer division from scratch. I was one of the first technology resources hired for the Consumer division. Build a team of 60 resources over a period of 5 years.
What are your long-term goals?
When I retire, I would like to spend more time working as a volunteer for non profit organizations. Help animal care foundations via financial support and volunteer work. Helping prevent poverty in the world.
Which recent projects are you proud of?
Omni-channel Mortgage Lending platform that supported substantial revenue and customer acquisition growth.
Do you live by any piece of advice or motto?
See the good in people and help them.
What are you passionate about?
Technology, animal care, and protecting the environment. I am passionate about technology specifically to drive innovation. I am personally passionate about animal welfare and advocating for creatures who cannot speak for themselves and protecting the environment for future generations.
What behavior or personality trait do you most attribute to your success, and why?
Leadership. Inspire people, help team to become successful. Create leaders.
Business focused and customer obsessed.
Do you have a favorite season?
Spring is my favorite time of year because I love to garden. The colors that come out in spring are invigorating. I appreciate the “newness” and growth that spring represents.
Interests & Hobbies
Meditation
Gardening
